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Privacy Policy

Effective date: April 2026 · Last updated: September 29, 2026 · Ignixn LLC · Waynesboro, Virginia

This Privacy Policy explains how Ignixn LLC collects, uses, and protects information when you use our platform or visit our website. We keep this plain and direct because we are not in the business of hiding how we handle your data.

Information We Collect

When you use our website, sign up for, or use Ignixn, we collect:

  • Business information you provide during onboarding: business name, address, phone number, service areas, and service descriptions
  • Contact information: your name and email address
  • Information you send through forms on our website: business name, city or town, phone number, email address, and current website. Nonprofit applications also include your organization's name, EIN, your role, and a short description of your organization
  • Content you create or upload within the platform: copy, images, and service page content
  • Account activity: pages visited, features used, and changes made within the platform
  • Technical data: browser type, device type, and IP address, collected automatically when you visit our site

Payment Information

Ignixn does not collect, store, or have access to your credit card or banking information. All payment processing is handled by Stripe, a Level 1 PCI DSS compliant payment processor. Stripe uses tokenization and end-to-end encryption so your raw card data never touches our servers. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. For details on how Stripe handles payment data, visit stripe.com/privacy.

How We Use Your Information

We use your information to:

  • Build, host, and manage your website on the Ignixn platform
  • Deliver the services you have subscribed to
  • Communicate with you about your account, billing, and platform updates
  • Improve and develop the Ignixn platform
  • Comply with legal obligations

We do not sell your data. We do not use your business content to train AI models for other customers or third parties.

Third-Party Services

Ignixn uses the following third-party services to operate the platform. Each may process limited data as part of delivering our service:

  • Cloudflare: infrastructure, hosting, CDN, and security. Cloudflare processes request data including IP addresses as part of routing and DDoS protection. See Cloudflare's Privacy Policy.
  • Stripe: payment processing. See the Payment Information section above. See Stripe's Privacy Policy.
  • Google Analytics: we use Google Analytics, loaded through the Google tag, to understand how visitors use our site, such as which pages are viewed and which buttons are clicked. We look at this data in aggregate. You can opt out via your browser's privacy settings, a standard ad blocker, or Google's opt-out browser add-on. See Google's Privacy Policy.
  • Web3Forms: when you submit a form on our website, Web3Forms delivers what you entered to our inbox by email. See Web3Forms' Privacy Policy.
  • Skool: our community, where we answer questions and provide client support, is hosted on Skool. If you join, Skool processes your account and anything you post there under its own terms. Posts in the community are visible to other members. See Skool's legal terms and privacy policy.
  • ProPublica Nonprofit Explorer: for nonprofit applications, we look up the EIN you provide in ProPublica's Nonprofit Explorer, a public database built from IRS records, to confirm your tax-exempt status. Only the EIN is sent in that lookup. See ProPublica's privacy policy.

Data Retention

We retain your account and business data for as long as your subscription is active. If you cancel, we retain your data for 60 days in case you choose to reactivate. After that period, your data is deleted from our systems. You may request earlier deletion by contacting us directly.

Cookies

Ignixn uses essential cookies required to operate the platform for session management and security. Analytics cookies are set by Google Analytics if you do not opt out. We do not use advertising or third-party tracking cookies.

Your Rights

You may request at any time:

  • Access to the personal data we hold about you
  • Correction of inaccurate information
  • Deletion of your personal data, subject to any legal retention requirements
  • A portable copy of your data

To make any of these requests, contact us at hello@ignixn.com. We will respond within 30 days.

Data Security

Your data is stored on Cloudflare's infrastructure with encryption in transit (HTTPS/TLS) and at rest. We take reasonable administrative and technical measures to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Ignixn is a business platform not directed at or intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

Changes to This Policy

We may update this policy as the platform evolves. If we make material changes, active subscribers will be notified by email at least 14 days before the changes take effect. The effective date at the top of this page reflects the most recent revision.

Contact

Questions about this policy or how we handle your data? Reach us at hello@ignixn.com.